Order Question

  • Q:How to place an order in Xplova Store?
  • Q:Do I have to be a member before I can shop?
  • Q:What benefits would I get if I become an Xplova member?
  • Q:How to redeem my promotion code?
  • Q:What to do if I forgot my password?
  • Q:How would I know if my order is completed?
  • Q:How to check my order details?
  • Q:Why can't I find the order in "My Order" ?
  • Q:It has been more than 7 business days, but I still didn't receive my product?
  • Q:Why didn't I receive any notification email from Xplova Store?
  • Q:How to contact Xplova's customer support? 
  • Q:Can I change the product or quantity once I've placed the order?
  • Q:I received the product but it didn't come with an invoice? 
  • Q:Can I pay in NT currency if I place my order in Taiwan but ship internationally (outside Taiwan)?